Shipping Policy

SHIPPING

We deliver to anywhere on the Mainland UK. Please contact us via email at hello@maisake.com for delivery costs to other areas.

All orders are fulfilled within 1 - 3 business days then shipped with DPD Next Day Tracked delivery.

Our delivery charges will be automatically calculated at the checkout (orders over £100 qualify for free shipping).

All our deliveries are fulfilled during working days Monday to Friday (9am-5pm). Unfortunately, we do not deliver on weekends or on Bank Holidays.

If you wish to cancel or change your order after placing it, please email us at hello@maisake.com within 30 minutes of placing the order and our team will do their best to accommodate. Any order that has already been processed cannot be cancelled, so we cannot guarantee that orders can be cancelled.

RETURNS & REFUNDS

Our returns & refunds policy is 14 days of receipt.

Refunds and replacements can only be issued if:

  • the goods are damaged

  • the goods were purchased directly through this Site

  • the goods are returned within a 14 day period from receipt

If your circumstances align with the above, please email hello@maisake.com and include your proof of purchase along with a photo of the damaged goods. We can then send you a replacement order or a refund. 

Please note that our returns & refunds policy does not apply to bottles that have been opened or if they were purchased via third party sellers. 

If you would like a refund on goods that do not meet the above criteria, please email hello@maisake.com and include your proof of purchase and reason for return. In such circumstances, please note that shipping costs are non-refundable. Customers are also required to pay associated shipping fees when returning an order and are responsible for ensuring the goods arrive safely.

AGE RESTRICTIONS

You must be 18+ to use this site and/or purchase goods. We are not allowed by law to supply goods to you if you do not satisfy legal age requirements. If you are underage, please do not attempt to order these goods through our Site and cease to use the Site immediately.

The order will require someone over the age of 18 to receive it at your home. Please keep ID verification at hand to confirm your age at the time of delivery.

ALL OTHER ENQUIRIES

For any other queries, please contact us via email at hello@maisake.com. We are available Monday-Friday (9am-5pm) and will aim to respond to all queries as quickly as possible.